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Which Airline Do You Hate the Least? (J.D. Power and Associates Says Jet Blue)

SodaHead News 2012/06/18 02:19:56
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Selecting an airline often requires choosing the lesser of two (or more) evils. So instead of asking about your favorite, we want to know which airline you hate the least.

According to a recent customer satisfaction survey by J.D. Power and Associates, Jet Blue is the least hated airline in America. The study measured satisfaction with seven key areas: 1) cost and fees, 2) in-flight services, 3) boarding/deplaning/baggage, 4) flight crew, 5) aircraft, 6) check-in, and 7) reservations.

The three airlines that scored the best on the 1,000-point scale were Jet Blue, Southwest, and WestJet—all airlines that don’t charge for checked bags.

So here are the rankings:

1. JetBlue: 776
2. Southwest: 770
3. WestJet: 733
4. AirTran: 698
5. Frontier: 694
6. Alaska: 680
7. Air Canada: 677
8. Delta: 650
9. American: 647
10. United: 625
11. US Airways: 614

What about you SodaHeads? Which airline do you hate the least?

Read More: http://newsfeed.time.com/2012/06/14/and-americas-l...

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  • John Hall 2012/06/18 12:58:20
    Southwest
    John Hall
    +1
    We have always had good luck with southwest.
  • Man of god John Hall 2012/06/18 14:33:03
    Man of god
    Well in airline they have customers complain and I see that and think those customers aree stupid like if weather delays their flight they complain when its good where they are but the weather where they going is not
  • HendricksMathew 2012/06/18 12:56:32
  • DougE 2012/06/18 12:49:12
    Delta
    DougE
    +1
    Why do I have to hate Delta the least? They treat me pretty well. I'd rather hate United the most, they really suck!
  • madsam DougE 2012/06/19 17:23:09
    madsam
    I agree.. Go watch.. United broke my guitar on utube.
  • DougE madsam 2012/06/21 16:08:16
    DougE
    was it a Gibson?
  • madsam DougE 2012/06/19 17:39:20
  • AmericanVirus 2012/06/18 12:32:41
    Other (please leave a comment)
    AmericanVirus
    Whoever is cheapest at the time
  • SilveryRow 2012/06/18 12:03:37
    Other (please leave a comment)
    SilveryRow
    I don't recognize any of these airlines. I've flown on four different European airlines, and I can't actually remember the name of the one I hate the least! It was my first ever flight but I should still remember it... Doh.
  • Aksana 2012/06/18 11:48:58
    Alaksa
    Aksana
    Alaska
  • Playerazzi 2012/06/18 10:11:26
    Other (please leave a comment)
    Playerazzi
    +4
    Pan Am. I actually liked them.

    Alas.
  • relic Playerazzi 2012/06/18 16:25:12
    relic
    +1
    Me too. I flew around the world both directions on PA 1 and PA 2.
    Really miss them.
  • Lanikai Playerazzi 2012/06/18 19:19:40
    Lanikai
    Thank islam for that one being goners.
  • Playerazzi Lanikai 2012/06/19 10:06:14
    Playerazzi
    I don't think so, Lockerbie notwithstanding. It was bad business practices.
  • madsam Playerazzi 2012/06/19 17:22:03
    madsam
    Wish they still existed.. I don't mind Luftanza..
  • the fuze 2012/06/18 10:02:13
    Other (please leave a comment)
    the fuze
    Sun Country has always worked well for me.
  • UNEEQ 2012/06/18 09:22:02
    Other (please leave a comment)
    UNEEQ
    AS long as I get from A to B safely that is my priority.

    All time favorite is SINGAPORE AIRLINES - the best,

    a close second, CATHAY PACIFIC - excellent!
  • Rave 2012/06/18 09:20:44
    Other (please leave a comment)
    Rave
    I like Finnair, probably because I've used it the most but I've never had bad experiences on a flight, it's affordable, comfortable and people are friendly. When I was a kid I even got to ride in the cockpit with the pilots since I had been abroad so many times and they thought it'd be a nice experience for me.

    Finnair

    Finnair
  • ed 2012/06/18 09:02:50
    Other (please leave a comment)
    ed
    +1
    Because of the TSA I do not fly.
  • Rave ed 2012/06/18 09:24:58 (edited)
    Rave
    +1
    I couldn't imagine having to go through the airport security you guys go through in America everytime I was taking a flight.

    A few years ago I was flying from LA to Hong Kong, and the security check just took so long and was insanely personal and strict that it made me very uncomfortable. It's unfortunate. Here where I live if I'm taking flights inland, there is practically no security check at all, and out of country flights just includes a simple one minute check of luggage.
  • Chukroast 2012/06/18 08:17:21
    Southwest
    Chukroast
    Always had good results with Southwest.
  • banzaibuckaroo 2012/06/18 08:00:14 (edited)
    Other (please leave a comment)
    banzaibuckaroo
    Hawaiian Air....there always on time. Hawaiian air
  • waternymphxD 2012/06/18 07:11:33
    Other (please leave a comment)
    waternymphxD
    Ryanair:) its the only airline I have flown with
  • RhettDempsey-Taylor 2012/06/18 06:50:00
    Other (please leave a comment)
    RhettDempsey-Taylor
    Virgin Australia, awesome service and barely any delays, unlike Qantas...eeeeep
  • Cal 2012/06/18 06:47:16 (edited)
    Delta
    Cal
    Oh the least? Missed that. Duh.

    Delta is the company I hate the most, followed by United.

    You can say I hate the rest of them least - I've never been on those companies.
  • mariner 2012/06/18 06:32:19
    Other (please leave a comment)
    mariner
    QF - although avoid the A380 - comments further down the page.
  • littlebuffalo55TBA 2012/06/18 06:29:53
    JetBlue
    littlebuffalo55TBA
    I actually like JetBlue! Roomy comfortable seats with individual TV & Music. On time. No extra charges and overall reasonable prices.

    I loathe American Airlines! I am fairly sure I'd have been happier flying Aeroflot in the old Soviet Union more!

    For international Singapore Air is outstanding and Virgin Atlantic is very good!

    jetblue

    jetblue
  • Cal littleb... 2012/06/18 06:49:52
    Cal
    +1
    I would get on any plane that sports sun glasses. That's just cool...lol
  • littleb... Cal 2012/06/18 09:00:24
    littlebuffalo55TBA
    Good airline! And I grew up very spoiled as my Pop was a TWA Pilot for 35 years. Much of that as a Flight Manager. Lol...I never flew anything but 1st class till I was 22.

    They are wise in offering single class service that comes with individual things such as cable & music and very soon Wi-Fi. All free if you bring your own headphones. For a reasonable fee you can pay a bit more for more legroom. But even the regular seats are a bit wider enough legroom and supportive. There is no charge for one checked bag.

    If you get the chance try and see!
  • Rob 2012/06/18 06:10:09
    JetBlue
    Rob
    +1
    I understand that Souhwest does not charge for checked bags, but they are lacking in several areas that would make them #1 in my book. They, unlike almost all airlines, do not offer advance seat selection and boarding is always a hassle. They had no in flight entertainment system, which is no problem on short flights, but is when you are flying from Baltimore to Phoenix....the most boring long flight airline in the book.
    Southwest claims that are not a hub and spoke airline - that is 100% wrong. They have huge hubs in Baltimore, Chicago Midway airport, Phoenix, Las Vegas, Denver, Orlando and Ft. Lauderdale. They have mini hubs in about 20 more cities. If I want to fly from Orlando to Sacramento, my hometown, there is not one non-stop flight. I am required to make a connection at a regular hub or mini hub.
    I feel they are making a mistake to delete the Boeing 717 from their system. That aircraft has worked very well for Air Tran and result in many smaller cities being removed from the Southwest Airlines system, including Branson, Missouri. There is no that little town can support a
    nearly 150 seat aircraft. Air Tran also used the small planes to operate flights during low peak times during the day - Southwest will probably reduce frequency on many of these routes.

    JetBlue...
    I understand that Souhwest does not charge for checked bags, but they are lacking in several areas that would make them #1 in my book. They, unlike almost all airlines, do not offer advance seat selection and boarding is always a hassle. They had no in flight entertainment system, which is no problem on short flights, but is when you are flying from Baltimore to Phoenix....the most boring long flight airline in the book.
    Southwest claims that are not a hub and spoke airline - that is 100% wrong. They have huge hubs in Baltimore, Chicago Midway airport, Phoenix, Las Vegas, Denver, Orlando and Ft. Lauderdale. They have mini hubs in about 20 more cities. If I want to fly from Orlando to Sacramento, my hometown, there is not one non-stop flight. I am required to make a connection at a regular hub or mini hub.
    I feel they are making a mistake to delete the Boeing 717 from their system. That aircraft has worked very well for Air Tran and result in many smaller cities being removed from the Southwest Airlines system, including Branson, Missouri. There is no that little town can support a
    nearly 150 seat aircraft. Air Tran also used the small planes to operate flights during low peak times during the day - Southwest will probably reduce frequency on many of these routes.

    JetBlue is my airline of choice....free little TV's with live programs, music and they are now adding Wi Fi - a very advanced system from what I have read. They don't charge for the first bag and offer great, brand name snacks and all non-alcoholic drinks at no cost. JB's service is always outstanding. I just wish they flew to more cities.
    (more)
  • littleb... Rob 2012/06/18 06:53:00
    littlebuffalo55TBA
    The cancelling of the 717 was sealed when Air Canada ordered Canadair CRJs & Embraer E-jets instead. Aircraft not nearly as comfortable as the 717.

    A longtime buddy of mine is an Alaska Air Captain and he misses the MD-80 (The McDonnell Douglas basis design). The Boeing 737 takes much longer to slow and has to travel more distance to comfortably reduce altitude. Also as Boeing freshened the design it lost cost saving commonality with it's siblings of more and less seating versions. Something that airlines like when the seasons or other factors change the number of bookings on a particular route. Having to change to another to dissimilar aircraft then changes pilots certifications to achieve.
  • Marcus Clark 2012/06/18 05:48:52
    Southwest
    Marcus Clark
    I don't hate any of the airlines. My preferred airline is Southwest. If they aren't available for where I am going, my second choice is Alaska.
  • Anne 2012/06/18 05:39:45
    Delta
    Anne
    I like Delta.
  • Vitalani 2012/06/18 05:36:18
    JetBlue
    Vitalani
    +1
    Will be flying with them to the Keys next month. =] I am absolutely horrified.
  • Sweetness Vitalani 2012/06/18 06:15:22
    Sweetness
    I hope you have a blast whenever you go..
  • Vitalani Sweetness 2012/06/18 06:16:50 (edited)
    Vitalani
    +1
    Thanks! I'm sure I will... Just need some pills for the flight.... Lol
  • Sweetness Vitalani 2012/06/18 06:23:32
    Sweetness
    +1
    ..lol.. You'll be fine. :-)
  • Rob Vitalani 2012/06/18 06:16:32
    Rob
    If you are flying JebBlue to the Keys right now, you should be horrified, because they don't fly there. The closest airport to that area is Ft. Lauderdale, if you are flying JetBlue. I assume with you being horrified that you have never flown them. They are a great airline and a very refreshing change the old guard airlines that have forgotten when they are in business to do. I'm sure you will have a great experience!
  • Vitalani Rob 2012/06/18 06:37:13
    Vitalani
    We are not taking a direct flight. Going to Atlanta first. I have flown with them numerous times. Me being horrified has nothing to do with the airline, I have an extreme flight phobia. I sure hope so. Never had a bad experience with them... It's just the flying part... Lol
  • chamchamgal 2012/06/18 05:25:24
    Other (please leave a comment)
    chamchamgal

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