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Which Airline Do You Hate the Least? (J.D. Power and Associates Says Jet Blue)

SodaHead News 2012/06/18 02:19:56
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Selecting an airline often requires choosing the lesser of two (or more) evils. So instead of asking about your favorite, we want to know which airline you hate the least.

According to a recent customer satisfaction survey by J.D. Power and Associates, Jet Blue is the least hated airline in America. The study measured satisfaction with seven key areas: 1) cost and fees, 2) in-flight services, 3) boarding/deplaning/baggage, 4) flight crew, 5) aircraft, 6) check-in, and 7) reservations.

The three airlines that scored the best on the 1,000-point scale were Jet Blue, Southwest, and WestJet—all airlines that don’t charge for checked bags.

So here are the rankings:

1. JetBlue: 776
2. Southwest: 770
3. WestJet: 733
4. AirTran: 698
5. Frontier: 694
6. Alaska: 680
7. Air Canada: 677
8. Delta: 650
9. American: 647
10. United: 625
11. US Airways: 614

What about you SodaHeads? Which airline do you hate the least?
+18

Read More: http://newsfeed.time.com/2012/06/14/and-americas-l...

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  • jimmy d 2012/06/19 12:48:24
    United
    jimmy d
    Only because the Continental influence!
    reply
  • CrystalGrafft 2012/06/19 10:34:21
    Other (please leave a comment)
    CrystalGrafft
    United only highers complete dicks
    reply
  • strawberry 2012/06/19 09:04:27
    Air Canada
    strawberry
    Years ago most U.S. Airlines had good service and maintenance, but none could beat foreign airlines for service, comfort, safety, and craft maintenance. I have flown Pan Am, American, United, Delta, Continental, Swiss Air, Air Canada, Air France, British Airways, Luthansa. Foreign Airlines still are far more reliable, safe, comfortable, courteous service, good food, than any U.S. Airlines.
    reply
  • USAF Vet 2012/06/19 08:20:59
    Other (please leave a comment)
    USAF Vet
    +1
    It used to be ExpressJet, but because of our stupid energy policies, it went belly up.
    reply
  • jimmy d USAF Vet 2012/06/19 12:57:10
    jimmy d
    Tell strawberry that US Airways, United, Continental, Delta, Southwest and Northwest were/are all safer than Air Canada based on stats from Airsafe.com
    reply
  • Semper Fi USAF Vet 2012/06/19 14:19:40
    Semper Fi
    +1
    The only way to fly

    B52 air force bomber
    reply
  • USAF Vet Semper Fi 2012/06/19 17:32:18
    USAF Vet
    +2
    Agreed!

    agreed
    reply
  • Haley 2012/06/19 07:51:08
    Southwest
    Haley
    +2
    I've never been on JetBlue but Southwest gave the best airline service I've ever had.
    reply
  • democoach 2012/06/19 06:30:09
    Air Canada
    democoach
    i haven't flewn on many different airlines to be able to make a better vote, from the airlines iv ebeen on air canada is the best! maybe not price wize i do not know last i used a plane was years ago and i did not buy tickets, but air canada had free mvies etc! the only other plane i remember is west jet, and they aren't as good as air canada
    reply
  • Ameera 2012/06/19 06:24:36
    Other (please leave a comment)
    Ameera
    QatarAirways is the best in my opinion
    reply
  • Proggy Ameera 2012/06/20 07:28:45
    Proggy
    +1
    I have to say the most luxurious and hospitable flight I've ever had in my life was on Dubai Royal Air Wing. Their coach class is 10 times better than most other airlines 1st class.
    reply
  • Ameera Proggy 2012/06/21 05:26:09
    Ameera
    +1
    true, their plans are pretty good
    reply
  • Purple Pinto ~PWCM~JLA 2012/06/19 04:22:15
    Southwest
    Purple Pinto ~PWCM~JLA
    +1
    I've always been treated well by Southwest. United on the other hand is the absolute worst. Arrogant from the ticket desk to the crew.
    reply
  • Dan 2012/06/19 04:02:57
    Other (please leave a comment)
    Dan
    We mainly fly international. I find the Asian airlines (Asiana etc) to be the most polite and considerate. Flying from Korea to Chicago (or vice versa) is a very noticable change.
    reply
  • Tyler Hutchens 2012/06/19 03:23:24
    Southwest
    Tyler Hutchens
    +2
    Southwest mainly cause that's basicly the only air service I use. I have been on American Airlines once and it sucked staff wise, just rude.
    reply
  • Flamingolady 2012/06/19 02:40:59
    Other (please leave a comment)
    Flamingolady
    Delta. We wind up always flying Delta, and is it ok to say, we love Delta?
    reply
  • gocar 2012/06/19 01:29:04
    Southwest
    gocar
    +1
    You can change you flight and get credit. You can sit where you like, first come first served. The employees are not authoritarian. And they carry under age children with care.
    reply
  • ladida 2012/06/19 00:55:36
    JetBlue
    ladida
    I went on JetBlue and it was the best plane ride I have ever experienced. TV, free meals when ever you want. The only bad thing is u have to buy headphones, but just for 2 bucks.
    reply
  • Chris D 2012/06/19 00:26:07 (edited)
    Other (please leave a comment)
    Chris D
    +1
    Virgin America
    Virgin America
    reply
  • Bilingual required sucks 2012/06/18 23:12:28
    JetBlue
    Bilingual required sucks
    +3
    I flew Jet Blue a few days ago...I didn't know you could check 1 bag for free...I packed everything in a carry on suitcase........I think they do a hell of a good job. On my return flight, (which was only an hour anyway) the TV's were not working. They must have apologized ten times, from the Captain on down, for them not working. I thought that was pretty awesome.
    reply
  • srini 2012/06/18 22:24:05
    Other (please leave a comment)
    srini
    (1) Singapore Airlines
    (2) British Airways
    (3) Air Canada
    reply
  • motorlady 2012/06/18 21:48:46
    Other (please leave a comment)
    motorlady
    Dont fly
    reply
  • Taxman 2012/06/18 21:43:01 (edited)
    Southwest
    Taxman
    +2
    I like Southwest, but have you ever watched the cable show about them? The show alone makes me not want to fly with them.....very arrogant employees! They should get some feedback on how the show portrays them. American is the worst. This year, my wife and three children to Florida. Three bags (each way under 40 lbs.) Only one free bag, had to pay $25/ea on other two bags. Nine years ago, my wife and four children were in Mexico, one child was coming down with pneumonia. I called American to get any emergency flight home for my family. They were able to get us on a flight for about $800 in additional fees. Southwest would not have charged that.
    reply
  • Lanikai Taxman 2012/06/20 17:13:35
    Lanikai
    See, I get exactly the opposite. They try to do what they can, but DANG, they are dealing with a never ending river of stupid people.

    I have YET to see an episode where the employees were rude or disrespectful when interacting with a passenger.

    BUT I have seen a lot of dumb people trying to play the system.

    Like the guy who wanted a travel voucher AND free meals, because his plane had a mechanical. Well, read that fine print holmes.
    reply
  • Taxman Lanikai 2012/06/20 17:42:47
    Taxman
    You are are right, most of them are being idiotic. I guess what I am saying is about once an episode, I see an employee who seems to be going out of their way to be difficult with a pasenger (that is what I don't like), and I mean a passenger who doesn't deserve it. MOST of them do deserve it. I have NEVER had a bad experience with Southwest. They are always very pleasant and helpful when I travel.
    reply
  • Lanikai Taxman 2012/06/20 18:16:15
    Lanikai
    i was impressed with them for making the Alabama fan fix his nasty sticker.

    And NOT allowing the drunk girl to fly.
    reply
  • Flamingo Flame Gem *AFCL* 2012/06/18 21:27:33
    Southwest
    Flamingo Flame Gem *AFCL*
    +3
    They don't charge baggage fess for the 1st two.....Who cares about the blah movies the other airlines show. The last time i flew on American Airlines i paid over $140 dollars for 2 bags round trip, and the air fare wasn't cheap either.
    Go Southwest....... southwest airlines
    reply
  • capoeirakid 2012/06/18 21:09:41
    Other (please leave a comment)
    capoeirakid
    +1
    I don't hate any airlines.
    reply
  • Margaret Jacobson 2012/06/18 20:30:04
    Other (please leave a comment)
    Margaret Jacobson
    don't dislike any of them !!! I look at it this way I am only on the plane a short time....eventually the plane lands......AND I GO ABOUT MY BUSINESS
    reply
  • Bilingu... Margare... 2012/06/19 12:07:57
    Bilingual required sucks
    You mean you hope it lands :)
    reply
  • BigFig#9 2012/06/18 20:13:12
    Alaksa
    BigFig#9
    Alaska - Specifically because they are borderline rude to the morons who stand in the aisle while boarding.... What i respect about Alaska is how far they've come in 10 years as far as avoiding delays....somebody there got the message.
    reply
  • Lanikai BigFig#9 2012/06/20 17:11:09
    Lanikai
    I like watching the Southwest airlines show, because they ARE sometimes rude to the stupid people,. LOVE brutal honesty.
    reply
  • Mr. Smith 2012/06/18 20:08:35
    Southwest
    Mr. Smith
    +2
    Southwest always gets me to my destination on-time, they don't nickel and dime you for everything, plus, they have a great safety record (because they only buy/service one type of airplane). Great business model and the people are awesome!
    reply
  • Lanikai Mr. Smith 2012/06/20 17:10:24
    Lanikai
    +1
    I used to love them because they made those wonderful chocolate chip cookies IN FLIGHT. LOVED that.
    reply
  • dragon88 2012/06/18 19:54:35
    Other (please leave a comment)
    dragon88
    Whichever Airline that isn't controlled by a Zionist.
    reply
  • BigFig#9 dragon88 2012/06/18 20:11:10
    BigFig#9
    Say what!?!?!? Off your meds today? : )
    reply
  • Lanikai 2012/06/18 19:18:55
    American
    Lanikai
    When I was a travel agent, they were the easiest to work with, and as a passenger, I loved them.

    I DO miss PanAm and TWA. Especially TWA.
    reply
  • littleb... Lanikai 2012/06/19 06:22:18
    littlebuffalo55TBA
    +1
    My Pop was a Captain for 35 years for TWA. And back in the day "Royal Ambassador Service" was just that!

    twa lockheed constillation over mahatten new york
    reply
  • Lanikai littleb... 2012/06/19 14:41:22
    Lanikai
    +1
    TWA was really great service with especially well trained and NICE flight attendants.
    reply
  • NoName Lanikai 2012/06/20 16:54:33
    NoName
    I wish I could have been around for Eastern, TWA, Pan Am, I heard great things about them for the most part.

    Wish somebody would rescue the Pan Am name, trademark from its current home as a railroad [the operators of which being responsible for the short lived 3rd incarnation of Pan Am that operated as a no frills flying former United 727s, as well as Jetstream31s I think - used to see them flying into my home airport often during that time]
    reply
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