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Which Airline Do You Hate the Least? (J.D. Power and Associates Says Jet Blue)

News 2012/06/18 02:19:56
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Selecting an airline often requires choosing the lesser of two (or more) evils. So instead of asking about your favorite, we want to know which airline you hate the least.

According to a recent customer satisfaction survey by J.D. Power and Associates, Jet Blue is the least hated airline in America. The study measured satisfaction with seven key areas: 1) cost and fees, 2) in-flight services, 3) boarding/deplaning/baggage, 4) flight crew, 5) aircraft, 6) check-in, and 7) reservations.

The three airlines that scored the best on the 1,000-point scale were Jet Blue, Southwest, and WestJet—all airlines that don’t charge for checked bags.

So here are the rankings:

1. JetBlue: 776
2. Southwest: 770
3. WestJet: 733
4. AirTran: 698
5. Frontier: 694
6. Alaska: 680
7. Air Canada: 677
8. Delta: 650
9. American: 647
10. United: 625
11. US Airways: 614

What about you SodaHeads? Which airline do you hate the least?

Read More: http://newsfeed.time.com/2012/06/14/and-americas-l...

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  • 001 2012/06/25 19:36:56
    Other (please leave a comment)
    001
    KLM, loved flying with them and they never had a plane crash.
  • rknothead 2012/06/25 15:30:18
    United
    rknothead
    United only because I get direct service to Vietnam from Traverse City, and that means a lot of frequent flier miles and no hassles with luggage.
  • KrazyArchyGurl 2012/06/22 07:32:00
    Delta
    KrazyArchyGurl
    I don't have a hatred for airlines
  • MW121 2012/06/21 15:53:46
    Other (please leave a comment)
    MW121
    They all have issues and they all basically suck.. TSA doesn't help the situation either.. I tend to fly only United, since I fly over 350K/year and being tied to one airline helps with all the perks of being a frequent flier.. No lines thru security, first to board, easy to change flights, always get first class.. It's hard to change despite the issues at United
  • MichaelJ 2012/06/21 08:46:53
    Southwest
    MichaelJ
    Southwest in the states if possible, Delta internationally.
  • ~HopelessRomanticM17~ 2012/06/21 06:05:23
    Delta
    ~HopelessRomanticM17~
    +1
    ....I don't ride airplanes...
  • disclaimer 2012/06/21 05:48:13 (edited)
    Other (please leave a comment)
    disclaimer
    Virgin America. So far I haven't found any bones to pick with them, and their in-flight service is fantastic.

    EDIT: Did anyone see the poll regarding Southwest's opinion on a woman's cleavage?
  • Lindy... 2012/06/21 03:56:54
    Southwest
    Lindy...
    +1
    Have never had a bad flight with Southwest! We've always taken off and landed on time, and they have the best prices with no hidden fees.
  • ComeOnNow 2012/06/21 00:18:04
    Southwest
    ComeOnNow
    +2
    I freaking hate United. The 2nd last time I flew with them they canceled my flight home while I was on vacation and I signed up for text alerts and they did not bother to notify me until I went to print my itinerary to leave. The last time I flew with them, I booked my flight three months in advance and picked my seats, they switched to a smaller plane and assigned three desperate seats around the plane for me, my wife, and my two year old. I simply asked the gate agent if he could arrange for either me or my wife to sit with my two year old and he refused and went right to rude with not even an apology. I was nice until that point. After that I made quite a scene and two other nice passengers agreed to give up their tickets so my wife could sit with my son. I will never fly with them again.
  • Manster ComeOnNow 2012/12/28 21:14:25
    Manster
    +1
    With customer service like that, it shouldn't take much longer for them to disappear from the scene.
  • Grandbrother 2012/06/20 22:48:54
    Other (please leave a comment)
    Grandbrother
    I actually like Virgin. Also, I go to India for work pretty frequently, and have found Emirates to be a great airline as well.
  • Xed0 2012/06/20 20:14:42 (edited)
    Other (please leave a comment)
    Xed0
    NO TAP?!?!?!?!
  • IslamRULES567 2012/06/20 18:36:18
    JetBlue
    IslamRULES567
    I love the tvs
  • KrabSpong77 2012/06/20 17:58:09
    Other (please leave a comment)
    KrabSpong77
    Continental is great !
  • NoName 2012/06/20 16:49:52
    JetBlue
    NoName
    Never ha serious issues with baggage, with being on time, and I enjoy their inflight setup - good legroom, comfortable seats, directTV and music out the nose. I just wish they had more buy on bard options for longer flights so far as real food goes.
  • bbwolf35 2012/06/20 16:36:37
    Delta
    bbwolf35
    I haven't flown most of these. I chose Delta because they're who I usually get the best rates from on the routes I fly.
  • brittneylalaa 2012/06/20 16:18:14
    US Airways
    brittneylalaa
    I always end up on this airline for some reason. Never had any problems.
  • Bearish~PWCM~ 2012/06/20 11:04:50
    Southwest
    Bearish~PWCM~
    +1
    For short hops I like South West. Anything over 3 hours American, Overseas Lufthansa.
    coffee tea or me
  • Grandbr... Bearish... 2012/06/20 22:52:43
    Grandbrother
    I'm curious what it is you've liked about Lufthansa. I found them to be average or even slightly unpleasant. A little too coldly German for me perhaps, if you know what I mean (sorry to any Germans here!)
  • Bearish... Grandbr... 2012/06/21 10:53:07
    Bearish~PWCM~
    I think it is just that Quality I like, The Regiment, The no nonsense get the job done without the silly small talk and forced smiles. I cant stand the sing song voices and the head tilting smiles that come with feigned interest..
  • Grandbr... Bearish... 2012/06/21 17:17:57
    Grandbrother
    Ah okay. So we've had similar experiences. I guess I enjoy the silly small talk and forced smiles, so Lufthansa wasn't for me...
  • Bearish... Grandbr... 2012/06/22 00:23:55
    Bearish~PWCM~
    Funny thing is I did like the banter years ago, But I have experienced too many incompetent screw ups, When I look for a solution, I get a perky smile and no service
  • Grandbr... Bearish... 2012/06/22 14:34:26
    Grandbrother
    +1
    Well that's a crappy trade-off. "No service with a smile" is not a good motto...
  • Gloria 2012/06/20 09:33:52 (edited)
    United
    Gloria
    Talk about clicking wrong. I hate United. I love Air France!
  • Rhiarna Banana 2012/06/20 07:23:42
    Other (please leave a comment)
    Rhiarna Banana
    idk
  • Proggy 2012/06/20 07:21:33
    Other (please leave a comment)
    Proggy
    Continental. I fly them probably 80% of the time.
  • Aqua Surf BTO-t-BCRA-F 2012/06/20 05:03:57
    Southwest
    Aqua Surf BTO-t-BCRA-F
    And just for the record, I hate American Airlines. What an abysmal company. They ran Braniff out of business using underhanded tactics and treat their own employees like doodoo.
  • Faith ~... Aqua Su... 2012/06/20 16:23:44
    Faith ~American Patriot~
    They didn't used to : (
  • evangelism_vision 2012/06/20 01:28:38
    Other (please leave a comment)
    evangelism_vision
    I REFUSE TO FLY ON ANY OF THE AIRLINES

    When i want to go to Hawaii for example..... CRUISE SHIP!
  • Vision of Verve 2012/06/19 23:37:16
  • jere.chievres 2012/06/19 23:05:39
    Other (please leave a comment)
    jere.chievres
    EL AL AND SWISSAIR
  • Jim 2012/06/19 20:44:53
    Other (please leave a comment)
    Jim
    +2
    The one that crashes the least.....
  • Anonymous Coward218 2012/06/19 20:44:04
    JetBlue
    Anonymous Coward218
    Sorry, but their HQ is JFK, so the terminal is fabulous. Plus southwest has had several NASTY flight attendants. They are on board to assist passengers, as well as all the safety stuff. They are NOT there to be obnoxious, condescending and impotent. I travel VERY frequently, and more than once when assisting my disabled, elderly aunt, they were downright RUDE. They KNOW if you preboard in a wheelchair, that you have ability issues, and there is a good chance other health issues! Do NOT tell me you are going to move my overhead baggage (which contains Insulin, and Morphine which by law, I am REQUIRED to keep safe and secure) and move it halfway down the plane to make room for a effing baby stroller that should have been checked in. Then give me an attitude the whole flight because I tell you that if you move my bag, there is going to be trouble. Ultimately, with morphine drops, and fentanyl lollipops, I am responsible for those medications, and can not afford to have them stolen.
  • Randy Anonymo... 2012/06/19 22:23:47 (edited)
    Randy
    +1
    This is the Southwest Airlines forever etched in my mind from a flight out of Love Field, Dallas in 1971!!!

    Southwest stewardess of the 60s
  • john Kills 2012/06/19 19:40:57 (edited)
    Delta
    john Kills
    +1
    I fly 2 to 3 times a month and hate flying ( mainly because of the TSA ) but Delta flies in the areas I usually travel and is better that US air. I like southwest but they don't always fly into the areas I go.
  • aad312 2012/06/19 19:34:38
    Other (please leave a comment)
    aad312
    Air India

  • madsam 2012/06/19 17:19:11
    JetBlue
    madsam
    +1
    I fly all the time, twice a week, and am forced to use United. I hate united because they have no room between seats.Freaking cattle.I don't like southwest because no seat assignments. They also keep taking away benefits of flight miles...It is all based on the buck, not the customer.. It is not the employees, it is the changing policies.. But all airlines are bad.. Go on JAL or Singapore and see how an airline should treat people. Air travel is something to be put up with, not enjoyed.
  • john Kills madsam 2012/06/19 19:54:15 (edited)
    john Kills
    +2
    "Air travel is something to be put up with, not enjoyed" this is so true. I thought I had it bad flying 2 or 3 times a month. I'll bet you can smell a TSA (criminal) agent from 150 feet away. LOL. I can understand why you're Mad Sam.
  • Katherine madsam 2012/06/20 01:40:28
    Katherine
    I HATE United.
  • Seeker of Truth - War Wizard 2012/06/19 16:18:44
    Southwest
    Seeker of Truth - War Wizard
    +3
    I've always preferred Southwest. Their fares are usually the lowest, the attendants on the plane tend to be funny and personable, and I like their open seating policies.

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