Should Delta Be Held Legally Responsible for the Needles Found in Sandwiches on its Flights?
Fox Report with Shepard Smith
2012/07/17 15:00:00
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Delta Air Lines and the FBI are launching a criminal investigation after needles were found inside the sandwiches the airline served to passengers on four flights from Amsterdam to the U.S. One passenger was injured. So, who should be held responsible?


Top Opinion
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Andy 2012/07/17 21:57:35Yes


















But I can't help but think that the first priority should be to find out how it happened and make sure it never happens again.
If Delta hires a food service company (I believe they do) that is responsible for packing, delivering and stocking, the food service company is responsible.
If Delta makes their own sandwiches and/or if it was lax security, Delta is responsible.
;)
I see the top opinion on here is "They serve it...they need to know what is in it!!" Thanks for that but I don't think I want the cabin crew rummaging through my food before I eat it. "Hold on one moment sir while I run my fingers through your sandwich to make sure there are no foreign objects in it"
More than that, though, they have a moral responsibility, and a big PR issue. They have a need to be perceived as acting in their customers' best interests here -- otherwise, fliers will go to other airlines.
I think they acted quickly and responsibly on the plane when they discovered the issue. They apparently immediately stopped serving the sandwiches and even asked for them back (I think).
Are they criminally negligent? I can't see how. And they are pushing forward with an investigation. I think they will need to be as transparent as possible with the investigation in order to alleviate concerns.
I also think they should act quickly to aid the injured man and compensate him for his injury -- especially considering the possibility that the needle was laced with the AIDS virus on purpose. They should make him a generous offer including medical costs, travel compensation, and a non-trivial amount for "pain and suffering" -- because doing so will pay PR dividends. A needle prick in the mouth is not likely to cost them a million dollars, but if they end up paying twenty thous...
More than that, though, they have a moral responsibility, and a big PR issue. They have a need to be perceived as acting in their customers' best interests here -- otherwise, fliers will go to other airlines.
I think they acted quickly and responsibly on the plane when they discovered the issue. They apparently immediately stopped serving the sandwiches and even asked for them back (I think).
Are they criminally negligent? I can't see how. And they are pushing forward with an investigation. I think they will need to be as transparent as possible with the investigation in order to alleviate concerns.
I also think they should act quickly to aid the injured man and compensate him for his injury -- especially considering the possibility that the needle was laced with the AIDS virus on purpose. They should make him a generous offer including medical costs, travel compensation, and a non-trivial amount for "pain and suffering" -- because doing so will pay PR dividends. A needle prick in the mouth is not likely to cost them a million dollars, but if they end up paying twenty thousand or so, it is a good trade-off to make the issue go away. The man will probably be interviewed a few times, and if he says the company treated him right -- even once -- it would be worth every penny.
Even if he never says anything it's worth it if it prevents him from complaining.