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Employment at Florida's Toll Roads

I have worked as a toll collector on the Florida Toll Road for 15 years.

The state outsourced all of us in 1996 to a company named Barton Security. Later, they were bought out by Allied Security and called Allied/Barton. The only thing that changed was that the benefits that employees received got less and we had to contribute more.

In 2007 that contract was up for re-bid and the successful bidder this time was a company named Faneuil Group. After a few questionable situations and delays of the contract being awarded to Faneuil, the toll part of Faneuil Group was bought out by a person named Ronald Perleman (the 26th richest man in the United States) which would make a person wonder just how lucrative of a contract this is when a man of his means would go to such an extent to purchase the toll part of Faneuil Group and name part of it Faneuil, Inc.

The one thing that happened immediately was hiring of a total new management team (who seem to manage mostly autocratically) because the treatment of collectors and supervisors got worse again. The benefits also got much worse. The health insurance plan (which is very important to employees today) is intirely laughable. It covers approximately 2 days in the hospital annually or $10,000.00 total annually.

Money for Salaries and benefits that toll collectors once had is now alloted to Faneuil, Inc. for creating the new company and executives pay.

The really bad part of all of this is that the management in the Tolls Operation has sit back and turn their heads and allowed all of this to happen. Otherwords, Toll Operations executives has thrown all toll collectors "under the bus" and have sit back and watched it happen and without any personal investigation on their part. They just take Faneuil's word for what is happening.

It's kind of like putting the Fox in charge of the hen house and when the chickens start disappearing, you go and ask Mr. Fox what has happened to my chickens - and Mr. Fox replies with "they probably are just out for a walk", but they will be back, not to worry. And, of course, you would say "I knew you would have a logical explanation Mr. Fox. Most of us wouldn't accept that answer but the state executives say to Mr. Fox, I knew you would have an acceptable answer.

If you were to ask the state Toll Operations Executives what the turnover rate has been while toll collectors were managed by state management and what it has been and is still now while being run by these outsourced companies, you will not get an answer.

I can't even imagine how these executives sell this to our Representatives and Senators to get them to appropriate the money for doing this and justifying them doing it while still maintaining their own jobs.

Obviously a career as a toll collector is not an option at all for young or middle aged people. You can work there a few months until another jobs comes along and get a paycheck but don't count on the benefits or the salary to make a living for your family.
Just isn't possible under this situation. The reason I say this is after 15 years of employment with these outsourced companies, I now am making a great salary which is $8.19 per hour. I am currently 68 years old, so I could conceivable be making $9.00 an hour by the time I'm 80.




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  • skypup 2010/02/21 19:33:07
    skypup
    +2
    I have worked as a toll collector on the Florida Toll Road for 15 years.

    The state outsourced all of us in 1996 to a company named Barton Security. Later, they were bought out by Allied Security and called Allied/Barton. The only thing that changed was that the benefits that employees received got less and we had to contribute more.

    In 2007 that contract was up for re-bid and the successful bidder this time was a company named Faneuil Group. After a few questionable situations and delays of the contract being awarded to Faneuil, the toll part of Faneuil Group was bought out by a person named Ronald Perleman (the 26th richest man in the United States) which would make a person wonder just how lucrative of a contract this is when a man of his means would go to such an extent to purchase the toll part of Faneuil Group and name part of it Faneuil, Inc.

    The one thing that happened immediately was hiring of a total new management team (who seem to manage mostly autocratically) because the treatment of collectors and supervisors got worse again. The benefits also got much worse. The health insurance plan (which is very important to employees today) is intirely laughable. It covers approximately 2 days in the hospital annually or $10,000.00 total annually.

    Money for Salaries and b...














    I have worked as a toll collector on the Florida Toll Road for 15 years.

    The state outsourced all of us in 1996 to a company named Barton Security. Later, they were bought out by Allied Security and called Allied/Barton. The only thing that changed was that the benefits that employees received got less and we had to contribute more.

    In 2007 that contract was up for re-bid and the successful bidder this time was a company named Faneuil Group. After a few questionable situations and delays of the contract being awarded to Faneuil, the toll part of Faneuil Group was bought out by a person named Ronald Perleman (the 26th richest man in the United States) which would make a person wonder just how lucrative of a contract this is when a man of his means would go to such an extent to purchase the toll part of Faneuil Group and name part of it Faneuil, Inc.

    The one thing that happened immediately was hiring of a total new management team (who seem to manage mostly autocratically) because the treatment of collectors and supervisors got worse again. The benefits also got much worse. The health insurance plan (which is very important to employees today) is intirely laughable. It covers approximately 2 days in the hospital annually or $10,000.00 total annually.

    Money for Salaries and benefits that toll collectors once had is now alloted to Faneuil, Inc. for creating the new company and executives pay.

    The really bad part of all of this is that the management in the Tolls Operation has sit back and turn their heads and allowed all of this to happen. Otherwords, Toll Operations executives has thrown all toll collectors "under the bus" and have sit back and watched it happen and without any personal investigation on their part. They just take Faneuil's word for what is happening.

    It's kind of like putting the Fox in charge of the hen house and when the chickens start disappearing, you go and ask Mr. Fox what has happened to my chickens - and Mr. Fox replies with "they probably are just out for a walk", but they will be back, not to worry. And, of course, you would say "I knew you would have a logical explanation Mr. Fox. Most of us wouldn't accept that answer but the state executives say to Mr. Fox, I knew you would have an acceptable answer.

    If you were to ask the state Toll Operations Executives what the turnover rate has been while toll collectors were managed by state management and what it has been and is still now while being run by these outsourced companies, you will not get an answer.

    I can't even imagine how these executives sell this to our Representatives and Senators to get them to appropriate the money for doing this and justifying them doing it while still maintaining their own jobs.

    Obviously a career as a toll collector is not an option at all for young or middle aged people. You can work there a few months until another jobs comes along and get a paycheck but don't count on the benefits or the salary to make a living for your family.
    Just isn't possible under this situation. The reason I say this is after 15 years of employment with these outsourced companies, I now am making a great salary which is $8.19 per hour. I am currently 68 years old, so I could conceivable be making $9.00 an hour by the time I'm 80.

    intirely is spelled entirely.

    So, toll collecting sucks? Dang, I was trying to get my girlfriend to apply and this opened with some info about Faneuil. Guess we'll have to keep living on my paycheck.
    (more)

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  • Charity Sapphire 2012/06/02 05:46:32
    Charity Sapphire
    I definitely understand the point you are trying to make. All of the commentators on here who have asked you for advise to get a job as a toll worker must seriously be brain dead! How could anyone read this article and insult themselves by seeking a job as a state toll worker?

    I commend you on your bravery for pointing out the terrible treatment and I also appreciated your keen analysis of all the behind-the-scenes deals and corruption that has caused this program to become so broken.

    With all the Sunpass and toll by plate "upgrades" I wonder if the company provided a stable transition for all the workers who lost their jobs? I pray that you have been able to keep your job and that you are making more money.
  • jeweldevil 2011/04/03 07:17:45
    jeweldevil
    +2
    I realize this is an old post but I'll try asking anyway:
    I am considering jobs that give me time to do school work. I was wondering if a night-time shift working toll collecting allows one ample free time. Could you let me know?
  • mcffoster jeweldevil 2011/04/03 14:15:24
    mcffoster
    Yes, Jeweldevil I'm still working as a toll collector. And to answer your question, they normally will work with a person that is trying to continue their education. That is one of the few things that they try to do. Don't know where you live but in my area, Port St. Lucie, you can just stop by a toll plaza (not booth) office and pick up an application.

    We are still outsourced to Faneuil, Inc. Just remember, it is not now nor will it ever be a career position for a young person. And I wouldn't recommend it for anyone to work there.
  • skypup 2010/02/21 19:33:07
    skypup
    +2
    I have worked as a toll collector on the Florida Toll Road for 15 years.

    The state outsourced all of us in 1996 to a company named Barton Security. Later, they were bought out by Allied Security and called Allied/Barton. The only thing that changed was that the benefits that employees received got less and we had to contribute more.

    In 2007 that contract was up for re-bid and the successful bidder this time was a company named Faneuil Group. After a few questionable situations and delays of the contract being awarded to Faneuil, the toll part of Faneuil Group was bought out by a person named Ronald Perleman (the 26th richest man in the United States) which would make a person wonder just how lucrative of a contract this is when a man of his means would go to such an extent to purchase the toll part of Faneuil Group and name part of it Faneuil, Inc.

    The one thing that happened immediately was hiring of a total new management team (who seem to manage mostly autocratically) because the treatment of collectors and supervisors got worse again. The benefits also got much worse. The health insurance plan (which is very important to employees today) is intirely laughable. It covers approximately 2 days in the hospital annually or $10,000.00 total annually.

    Money for Salaries and b...














    I have worked as a toll collector on the Florida Toll Road for 15 years.

    The state outsourced all of us in 1996 to a company named Barton Security. Later, they were bought out by Allied Security and called Allied/Barton. The only thing that changed was that the benefits that employees received got less and we had to contribute more.

    In 2007 that contract was up for re-bid and the successful bidder this time was a company named Faneuil Group. After a few questionable situations and delays of the contract being awarded to Faneuil, the toll part of Faneuil Group was bought out by a person named Ronald Perleman (the 26th richest man in the United States) which would make a person wonder just how lucrative of a contract this is when a man of his means would go to such an extent to purchase the toll part of Faneuil Group and name part of it Faneuil, Inc.

    The one thing that happened immediately was hiring of a total new management team (who seem to manage mostly autocratically) because the treatment of collectors and supervisors got worse again. The benefits also got much worse. The health insurance plan (which is very important to employees today) is intirely laughable. It covers approximately 2 days in the hospital annually or $10,000.00 total annually.

    Money for Salaries and benefits that toll collectors once had is now alloted to Faneuil, Inc. for creating the new company and executives pay.

    The really bad part of all of this is that the management in the Tolls Operation has sit back and turn their heads and allowed all of this to happen. Otherwords, Toll Operations executives has thrown all toll collectors "under the bus" and have sit back and watched it happen and without any personal investigation on their part. They just take Faneuil's word for what is happening.

    It's kind of like putting the Fox in charge of the hen house and when the chickens start disappearing, you go and ask Mr. Fox what has happened to my chickens - and Mr. Fox replies with "they probably are just out for a walk", but they will be back, not to worry. And, of course, you would say "I knew you would have a logical explanation Mr. Fox. Most of us wouldn't accept that answer but the state executives say to Mr. Fox, I knew you would have an acceptable answer.

    If you were to ask the state Toll Operations Executives what the turnover rate has been while toll collectors were managed by state management and what it has been and is still now while being run by these outsourced companies, you will not get an answer.

    I can't even imagine how these executives sell this to our Representatives and Senators to get them to appropriate the money for doing this and justifying them doing it while still maintaining their own jobs.

    Obviously a career as a toll collector is not an option at all for young or middle aged people. You can work there a few months until another jobs comes along and get a paycheck but don't count on the benefits or the salary to make a living for your family.
    Just isn't possible under this situation. The reason I say this is after 15 years of employment with these outsourced companies, I now am making a great salary which is $8.19 per hour. I am currently 68 years old, so I could conceivable be making $9.00 an hour by the time I'm 80.

    intirely is spelled entirely.

    So, toll collecting sucks? Dang, I was trying to get my girlfriend to apply and this opened with some info about Faneuil. Guess we'll have to keep living on my paycheck.
    (more)
  • mcffoster skypup 2010/02/21 23:15:07 (edited)
    mcffoster
    Steve, thank you for pointing out my spelling error. As hard as I try to be perfect, I just haven't got there yet.

    Actually toll collecting doesn't suck. I enjoy it very much. It's how collectors are treated that sucks.

    If your girlfriend thinks that she would like to be a career collector tell her that she can pick up an application at any plaza. Now in saying that, the state intends to automate all toll operations within a couple of years.
  • ffweas 2009/12/25 20:44:11
  • mcffoster 2009/12/25 15:21:23 (edited)
    mcffoster
    You would make more money working at Burger King than you would make being a toll collector.

    And, just to think, at one time people used to brag about working as a toll collector. When I first started for tolls, it took me about 2-1/2 years to get a full time position at one plaza. Now the turnover is so high, I have seen new collectors get full time positions after being a collector for less than a month. That should tell you something. And the state just keeps "turning a blind eye". Would make a person wonder why.

    I suspect the state maintained the revenue that they had been getting. The big losers in all of this outsourcing was toll collectors and supervisors. We not only lost money that we would have gotten but we lost a lot of the benefits that we received as state employees. Just who made out in all of this, I would say that it would be Faneuil, Inc. and Ronald Perelman.
  • Fannie mcffoster 2010/02/06 03:35:42
    Fannie
    +3
    I am serious about working with floadia toll . I am moving to Orlando Fla 32824
  • Fannie Fannie 2010/02/06 03:38:11
    Fannie
    +1
    I am going to enjoy working for Flordia tolls
  • mcffoster Fannie 2010/02/06 21:30:32
    mcffoster
    +1
    We'll see. Let me know when it happens. But first, if I were you I'd learn how to spell "Florida".
  • Bre mcffoster 2010/03/15 20:41:00
    Bre
    +1
    I am very interested in a job as a toll collector I live In Ocala Florida and would like to know how to apply for a job. right now it is so hard to get a job, and I wouldn't care about the pay as long as it was a steady income my unemployment is about to run out and we are struggling to hang on to the house. if you can lead me in the direction to apply for a posistion I would be very greatful.
  • mcffoster Bre 2010/03/16 00:19:15
    mcffoster
    Vey simple - Just stop at any toll station office and pick up an application. At least that is the way it's done in my area.

    And you're right something is better than nothing. But remember what I said about the company that we all are outsourced to, Faneuil, Inc., is the worst company that I have ever worked for in my entire working career of close to 50 years barring none.
  • Daysi mcffoster 2011/02/16 16:47:47
    Daysi
    +1
    Hello,

    my name is Daysi. I'm writing an article for the South Florida News Service relating to toll booth workers. I would like to be able to ask you some questions.

    Please reach me asap at dcala001@fiu.edu

    Thanks in advance,

    Daysi
  • mcffoster Daysi 2011/04/03 14:20:01
    mcffoster
    Daysi, I guess you aren't to interested in my opinion since it has been well over a month since I sent you a return message and I still haven't heard a peep from you.
  • Charity... Bre 2012/06/02 05:58:06
    Charity Sapphire
    Bre, after seeing Fannie and other people's comments, I bet you are just some type of scammer. You find this site, one of the top ranking articles about Florida toll workers, then you have THE most cliche story "my unemployment is about to run out and we are struggling to hang on to the house". If you were really in that position would you be googling Florida toll workers? There are plenty of better paying jobs that require less red tape and bureaucracy to cut through before you get hired. Like he said, BURGER KING would pay more. I just sincerely hope your comment is not the product of a well-oiled PR machine attacking and belittling this man's valid points.
  • Mitch Rapp Charity... 2014/03/03 21:24:12
    Mitch Rapp
    I know this a real old story but its still up so for anyone who is considering toll collecting in central florida a good thing beware. The Plaza managers at the plaza's are state employees while the shift supervisors are faneuil employees. This arrangement is part of the problem as there is a big deal of animosity from the state employees towards the faneuil employees at the plaza I work in atleast. I work at the Clermont Toll Plaza and the manager there has absolutely no management training that we can see. She hollers and screams at the supervisors and toll collectors often times in front of customers. She reprimanded a supervisor for saying hello from the toll booth to someone walking up to the front door then twenty minutes later did the same thing herself. Instead of giving warnings for infractions now it just goes straight to a write up and all you need is two write ups to get terminated. She hollered at one of the supervisors in training for being late to breaking a toll collector but it wasn't her fault she was late due to equipement problems in the cash room. If the toll machines aren't working they immediately blame the toll collectors for the problem and six months later found out it was a software problem. The Florida Turnpike has a lot of influence on the rules that Faneuil has for there florida toll collectors so I can't blame Faneuil too much other then the fact they allow it to happen.
  • Mitch Rapp Mitch Rapp 2014/03/03 21:26:30
    Mitch Rapp
    Sorry for the bad grammar and wall of text.

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mcffoster

mcffoster

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2008/02/01 19:08:50

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