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Netflix, Gap Among Worst in Customer Satisfaction: Which Company Are You Dissatisfied With?

Living 2011/12/29 04:59:54
Netflix
Gap
Overstock.com
Buy.com
Toys R Us
You!
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Too many companies these days forget the golden rule of business: the customer is always right. In fact, a recent survey suggests that some of the largest online retailers are actually the worst offenders.

A report from market research firm ForSee found that customers are particularly unhappy this year with Netflix, Gap and Overstock.com. That Netflix took the biggest dive in customer happiness is no surprise: the DVD-by-mail and video streaming service battled waves of flak earlier in the year when it briefly tried to raise prices and split itself into separate entities. The company saw half its value wither away in the aftermath.

According to Larry Freed, CEO of ForSee, "Netflix totally misread its customer base and is paying the price, damaging its brand among both consumers and investors." And it's not just about bragging rights: more satisfied customers mean more sales, returning sales and word-of-mouth recommendations.

On the flip side, electronics site TigerDirect saw an uptick in satisfaction, as did mega-store Amazon and J.C. Penney's Web site, JCP.com. Have you had any customer service hassles this season?

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  • BAMCIS 2012/01/16 03:07:24
    Netflix
    BAMCIS
    Netflix
  • Bob 2012/01/13 04:31:57
    Netflix
    Bob
    We used to have Netflix, they redefine the word: scratched.
  • coach k 2011/12/30 16:10:15
    Other
    coach k
    i don't shop at those places so i don't know
  • the_old_coach 2011/12/30 15:43:01
    Other
    the_old_coach
    VERIZON. Now they want to start (January 15th, 2012) charging us for PAYING OUR BILLS.

    Yes, that's right: They want us to PAY for PAYING.

    http://www.sodahead.com/livin...
  • synful90 2011/12/30 14:50:43 (edited)
    Other
    synful90
    +1
    Oh my god hands down Dell! the customer support is a joke and takes forever. you call for one problem and be prepared to stay on the phone with a foreigner who doesn't know english well for 2 hours repeating himself. you get transferred a million times especially if you have a new alienware like i do. phew i get a headache every time. then they send a so called "trained professional" to your house to fix the said computer. well the guy that showed up TWICE broke my computer farther each time he came, i knew it was bad when he asked me how to get the screws off the monitor :S. I ended up shipping it back to the dell warehouse to be repaired and told them i won't allow another idiot into my house to fix it. all they can say is well this never happens sorry... RIGHT Don't even get me started on Verizon...lol funny dell support
  • evceleb synful90 2011/12/30 16:01:12
  • synful90 evceleb 2011/12/30 16:46:16
    synful90
    haha i know and it's so accurate!
  • socokid 2011/12/30 14:34:55 (edited)
    Other
    socokid
    I do not shop at Gap, O, or Buy. Toys R Us is fine, and I actually like Netflix (just the streaming service).

    Honestly, and this is just a reflection of my job, but I have grown to nearly despise Microsoft and Adobe.
  • MichaelJ 2011/12/30 13:27:04
    Other
    MichaelJ
    Home Depot. They opened a store in the town I live in. They were the only large store we had and they treated customers with total contempt! The staff was terrible, it took longer to find an open check out than it did to find what you needed to buy. Finally Lowe's home improvement opened and I took time out of my day to go by Home Depot just to tell the manager that now that I had a choice I would never be back to his store
  • Dweezle MichaelJ 2012/01/16 05:24:56
    Dweezle
    +1
    Now I had exactly the opposite experience, Lowes employees were idiots one time I had to wait over 30 minute to have lumber cut, because the ONE person in the store that was trained to do it was unloading a truck, I went to the Home Depot and there were several people trained to push the switch and make the simple cut!
  • Cheeko 2011/12/30 08:49:26 (edited)
    Other
    Cheeko
    +1
    Verizon Wireless
    Direct Auto Insurance.
    Tobacco Companies.
    Titlemax and related companies (scams)
    H&R; Block
    The U.S Government
  • The Political Centrist 2011/12/30 07:48:38 (edited)
  • rani 2011/12/30 07:21:54
    Netflix
    rani
    ?????????????
  • Wolfman 2011/12/30 06:27:31
    Other
    Wolfman
    Nobody. I never have problems. I buy on-line from Amazon. If you don't like it you ship it back, postage paid. How can you lose?
  • JohnFitzgeral12 2011/12/30 06:27:25
    Other
    JohnFitzgeral12
    +1
    GM. They're absolute crap. Their cars, SUVs, and even their trucks now suck.
  • Wolfman JohnFit... 2011/12/30 06:30:55
    Wolfman
    +4
    I will never buy a Government Motors product again as long as I live.
  • JohnFit... Wolfman 2011/12/30 06:33:04 (edited)
    JohnFitzgeral12
    +1
    I own a Ford truck (which is a beast) and Jeep. Chrysler has gotten their act together more than GM, but it still bothers me that they got bailed out. To be fair - and splice hairs - the Jeep brand was always better taken care of and was never losing money, at least that's what I keep telling myself so I can continue purchasing Jeeps.
  • Wolfman JohnFit... 2011/12/30 06:43:07
    Wolfman
    +3
    I own a Dodge RAM 2500 Diesel. No problems. Chrysler was bought by Fiat.

    The union and the government own GM. I'm done with GM.
  • JohnFit... Wolfman 2011/12/30 06:45:48 (edited)
    JohnFitzgeral12
    +2
    Yes, but it still bothers me.

    I've never owned a GM, but my mother, sister, and brother-in-law have all owned them. Over 100k, or even right out of the factory, the problems ranged from small to large. Yes, I will never buy a GM product.
  • Dweezle Wolfman 2011/12/30 07:09:05
    Dweezle
    +1
    GM AND Chrysler were bailed out by us taxpayers to "Save" American Jobs. No sooner than the ink dried, Chrysler closed an American Engine manufacturing plant, & moved the jobs to Mexico, way to save American Jobs Chrysler! I would like to say I will never own a Chrysler product, but damn, if I was given a Dodge Challenger with a Big Block Hemi for free I doubt I could see myself refusing it!
  • Wolfman Dweezle 2012/01/16 04:10:42
    Wolfman
    I would prefer that my vehicles be assembled in Mexico than by the UAW. The Mexicans never stole $68-BILLION from me.
  • Dweezle Wolfman 2012/01/16 05:12:08 (edited)
    Dweezle
    the UAW never stole a dime from you or anyone else. Now General Motors & Chrysler Corp took a bunch of Taxpayer Bailouts, Are you still banking with Chase, B of A, Wells Fargo, Citibank,,, bla bla bla, Remember them taking Trillions in Taxpayer Bailouts, then giving themselves record breaking Bonuses? And what do they make? NOTHING!
  • Wolfman Dweezle 2012/01/16 05:15:56
    Wolfman
    The UAW stole $68-BILLION from Americans. I will never buy another GOVERNMENT MOTORS product as long as I am alive.
  • burlbarer Wolfman 2012/01/15 20:04:08
    burlbarer
    So you would rather by an Italian product than one owned and operated by Americans for Americans? How patriotic!
  • Wolfman burlbarer 2012/01/16 04:04:06
    Wolfman
    I would rather buy a product owned by the ChiComs than GOVERNMENT MOTORS or the UAW. The ChiComs never stole money from me.
  • Dweezle Wolfman 2012/01/16 05:33:44
    Dweezle
    whats a ChiCom?
  • Wolfman Dweezle 2012/01/16 05:46:58
    Wolfman
    Chinese Communist.
  • Dweezle burlbarer 2012/01/16 05:32:24
    Dweezle
    I have a 96 Exploder, it has 243,000 miles, I finally changed the plugs & wires at 200,000 but 3 transmissions sucked (The trannies were made in France)
    before that I had a 81 Toyota Starlet, I brought it for $100, from a secretary at my University, it had 85,000 miles when I bought it, and 265,000 miles when I finally retired it! It could have gone further, but I did not have a place to park it.
  • indiejen JohnFit... 2011/12/30 14:32:40
    indiejen
    +2
    I grew up in a GM family and worked as a summer replacement. Their arrogance and entitlement mentality is unbelievable. I stopped buying GM in 2000, I was tired of overpaying for pieces of junk and getting ripped off by their dealers. They acted like they were doing you a HUGE favor by giving you their crappy little discounts. Their rotten little attitudes from line workers to white collar salaried employees made me say "hey, heyyyy.......goooodbye!
  • indiejen indiejen 2011/12/30 14:36:42
    indiejen
    +1
    Oh, I've never regretted the "foreign" made in America cars I bought. All I wanted was to get what I paid for-Toyota filled that bill and my 2 Mitsubishi's have surpassed my expectations.
  • Wolfman indiejen 2012/01/16 04:07:59
    Wolfman
    +1
    I've been very satisfied with the two Toyotas I have bought; no problems with either one at 90k-miles. Bothe were assembled in the USA.
  • synful90 JohnFit... 2011/12/30 14:52:54
  • Gregaj7 2011/12/30 06:16:00
    Other
    Gregaj7
    Toshiba. They that cannot support their low-end items cannot have my business.
  • Monster Claws 2011/12/30 06:02:21
    Other
    Monster Claws
    oh... this list could be so long
    i'll just say comcast for now
    and does facebook and youtube count as companies? because all of their updates are annoying
  • Deathblooms /m\ 2011/12/30 05:24:24
    Other
    Deathblooms /m\
    My Cable company.. they suck
  • Dana 2011/12/30 04:25:49
    Other
    Dana
    Sony. Bought a Sony Vaio, and the damn thing has a problem w/ the hard drive.. Sony flat out refuses to even look at it for less than $600! My ex had to send his Vaio back 3 times for hardware issues, but at least they did try and fix. Mine is a paperweight. A very expensive paper weight. I am typing on a POS borrowed lap top that dies every few min instead. Daughter got a Sony camcorder and it broke within a few weeks and Sony refused to correct that too. Horrible customer service... will never buy another Sony product again.
  • Dweezle Dana 2011/12/30 07:13:05
    Dweezle
    Sony laptops are notorious for crappy customer service. I learned that several years ago in an A+ repair class. Their monitors used to break off easily...
  • Dana Dweezle 2011/12/31 00:28:34
    Dana
    Wish I had taken the class!!
  • Joey 2011/12/30 01:39:58
    Netflix
    Joey
    +1
    There is also a pet store that sent me a turtle with a hole in his sell and a disorder called mouth rot. After sending him back I feel bad about since I am guessing the guy would not do what he needed to do to help him.
  • ♥PrettyLittleLiarsLover♥ 2011/12/30 01:38:43
    Other
    ♥PrettyLittleLiarsLover♥
    ABC FAMILY FOR NOT BRINGING PRETTY LITTLE LIARS AND THE LYING GAME BACK EARLIER AND ALSO FOR MAKING WIZARDS OF WAVERLY PLACE COME ON IN JAN. 6 FOR THE LAST EPISODE WE CAN'T WAIT THT LONG!

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2014/07/23 16:05:18

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