Does Readability Equal Credibility?
SodaHead Living
2011/06/11 22:17:36
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According to a new study, when it comes to advertising, grammar and spelling may be more important than content or even product popularity.
Do you take advertisements with better grammar and spelling more seriously?
Researcher Panos Ipeirotis, an associate professor at NYU's Stern School of Business, made the fascinating finding that "demand for a hotel increases if the reviews on TripAdvisor and Travelocity are well-written, without spelling errors; this holds no matter if the review is positive or negative."
Online shoe retailer Zappos took advantage of that fact when it deployed electronic grammar police to fix reviews of products on its site. Sales went up. Readability, as opposed to a product's popularity, is king.
Ipeirotis told HuffPost he has "no doubt" the same finding would hold for apartments on Craigslist.
Do you take advertisements with better grammar and spelling more seriously?
Read More: http://www.huffingtonpost.com/2011/06/08/craigslis...






















Are always used as an example of idiocy.
I'm a teenager and I have always valued Grammar, Reading, and Spelling. Maybe it's because I'm a writer, but still, seriously.
The study refers to ads developed for Craigslist on the Web. Not your every-day advertising posted on billboards, magazines, tv etc.
Interesting study.
Now, I don't really see bad spelling in advertisements that often.....it's pretty easy to catch that with so many people working on it. So I don't even see how this is relevant to reading reviews about a product or service......I don't understand SodaHead sometimes..
Perfect spelling and grammar will never make incorrect facts true, illogical conclusions correct, or a bad story good.
Poor spelling and grammar, however, have the power to make correct facts seem untrue, logical conclusions seem unbelievable, and good stories seem bad.