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Technical Issues on SodaHead

Dearest SodaHeads,

First and foremost, thank you for caring as much about SodaHead as we do. The viability of this site is dependent on you, our users.

We understand your frustrations over recent Tech issues on the site and realize how important it is to address these issues.

Most commonly reported issues:
1. "clear your cache" if this is not a schedule maintenance white page
2. The report of Happenings is rarely correct, even after reloading it several times
3. Slow page load and error pages
4. Trouble submitting comments/replies

If you experience any other technical issues on the site or notice that a certain feature is not working normally, please click the 'Contact Us' link towards the bottom of the web page.

http://www.sodahead.com/conta...

Please choose the drop-down title 'Technical Issue' and provide a clear description of the technical issue.

SodaHead continues to work on improving our features and performance. Along the way we may experience some errors. We are working to keep these errors to an absolute minimum and planning some upgrades soon.

Thank you for reporting errors when you see them.


We appreciate your patience.

- SodaHead Staff
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  • Heisenberg 2012/06/19 22:13:14
    Heisenberg
    Thanks for keeping us informed.

    It looks like as of the past 5 minutes, all is well.
  • katywon 2012/06/19 21:36:49
    katywon
    6/20/2012 This morning had trouble replying to any site.Came back after an hour and it was working.
  • blissful 2012/06/19 21:32:06
    blissful
    Thanks for notifying us and letting us know that you all care. I just hope it isn't a malware virus!..
  • ☆SPIDERPIECES☆ 2012/06/17 01:06:52 (edited)
    ☆SPIDERPIECES☆
    Ok Thanks
  • Zolfie™ 2012/06/15 20:35:30
    Zolfie™
    I haven't seen it lately *knocks on wood* but I've had some problems with the "clear your cache" page. Also I've noticed even when I do clear the cache, nothing ever changes and the page still comes up.
  • Dave**Gay for Girls** 2012/06/15 14:28:13
    Dave**Gay for Girls**
    I'm getting this off and on all morning, so I'd guess we're having tech glitches.

    if this page comes up during non-maintenance time in error, please clear your cache:
    -----------------------------
    Internet Explorer Users:
    Internet Explorer 7:

    From the Tools menu, select Internet Options... .
    Choose the General tab.
    Under Browsing history, click Delete... .
    Next to "Temporary Internet Files", click Delete files... .
    Click Close, and then click OK to exit.

    Internet Explorer 6:
    From the Tools menu, select Internet Options... to open the General tab.
    On the General tab, in the "Temporary Internet Files" section, click the Delete files... button.
    Click Close, and then click OK to exit.

    -----------------------------
    Firefox Users:
    From the Tools menu, select Clear Private Data, and then check Cache (uncheck others).
  • SodaHead Dave**G... 2012/06/15 18:33:15
    SodaHead
    +1
    Thanks for letting us know.

    We are working on a fix for this.

    -SodaHead Support
  • Junior-BN-0 2012/06/14 01:59:30
    Junior-BN-0
    +1
    Thank you so much for addressing this issue.
  • Dave**Gay for Girls** 2012/06/13 19:00:36
    Dave**Gay for Girls**
    +1
    The clear your cache message is irritating, especially when it's quite obvious it has nothing to do with our caches. I find when the happenings count is off that clearing your shared messages also clears your happenings.
  • K-ZOOMI-----0 2012/06/13 18:49:58
    K-ZOOMI-----0
    +1
    Please load all upgrades SLOWLY so any & all glitches can be addressed in a timely fashion!!!
    Then you could also work on non-community issues such as "Profile Media" not working for a individual Sodahead member! :)

    Other then slowness, failure to load, and the oh so wonderful "Clear Cache Screen of Death" (>_<), thank-you for providing some news!

    K-ZOOMI
  • SodaHead K-ZOOMI... 2012/06/14 00:17:57
    SodaHead
    +1
    Duly noted :)
  • K-ZOOMI... SodaHead 2012/06/14 07:44:58
    K-ZOOMI-----0
    I guess I see a "Siberian Vacation" coming along for me. >_<

  • Treasure ♥ijm♥ 2012/06/13 05:11:45
    Treasure ♥ijm♥
    +1
    Thanks for the info SH! :)
  • Karen E 2012/06/13 04:05:53
    Karen E
    +2
    thanks for the info, at least i know i did not screw up........
  • Temlakos~POTL~PWCM~JLA~☆ 2012/06/12 23:53:17
    Temlakos~POTL~PWCM~JLA~☆
    +5
    And I thought that the slow page loads were all my fault, for my faulty equipment. Not to mention the incessant cache clear commands.
  • Jezey™ 2012/06/12 22:28:26
    Jezey™
    +5
    Thank you for the information. It is appreciated.
  • Barefooted Nana ∞ijm♥∞AFCL 2012/06/12 22:25:49
    Barefooted Nana ∞ijm♥∞AFCL
    +5
    Thank you for the information SH! :)
  • Dave0626 2012/06/12 20:56:26
    Dave0626
    +4
    Good info...looking forward to the updates, thanks. :)
  • sglmom 2012/06/12 20:43:01
    sglmom
    +6
    The most frustrating of them all ..
    getting a message .. after you report an ISSUE ..
    is to have a comeback by message ..
    asking for a "SCREENSHOT" ..

    I'm BLIND .. Screenshoots are MEANINGLESS ..
    All I can try to do is provide a link and description ..
  • Karen E sglmom 2012/06/13 04:07:02
    Karen E
    +2
    i have not mastered a screenshot myself, so it is meaningless to me too.
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